Ombudswomen

At the Princess Máxima Center, we want to provide the very best care for your child and your family: the right treatment, tailored guidance, clear information and good communication. We want children and parents to feel heard, seen and supported. Yet you may encounter things that could be better. Of course we would like to hear this, because only then we can find a solution together and improve.

You can contact the ombudswomen for this. They listen to you, think along with you, help you on your way with information, look for possibilities and mediate between you, the care provider or the center.

Signals and suggestions

If you are not satisfied with something, it is always best to discuss this with the relevant healthcare provider or lead physician. If you find it difficult to initiate such a conversation or if you feel that you have not been heard sufficiently after a discussion, you can contact one of the ombudswomen.

She offers a listening ear or arranges a conversation with the involved healthcare providers. If you prefer, she can also join this conversation. For example, if you want to talk to a healthcare provider about the way you have been treated.

The ombudswoman is also keen to hear signals and suggestions, so that we can continuously improve the care at the Máxima Center and prevent children and parents from encountering the same issues in the future.

Contact our ombudswomen

The ombudswomen are Elise Steenbergen, Caroline Lavell and Clara Bröcker. They hold office on the LATER outpatient clinic and are usually present on weekdays. You're welcome to stop by, but you can also make an appointment so you're sure they are around. You can reach them via 06-50006416 or ombudsvrouw@prinsesmaximacentrum.nl.

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Best practices

We also like to hear about things that are going well and should definitely continue (so-called best practices). So, do not hesitate to share these with our staff and the ombudswomen.

Registration of signals and suggestions

If you agree, the ombudswomen will record your signals, questions, suggestions, and best practices. These are analyzed and used to further improve the quality of care.

Patient support

If something has gone wrong, the ombudswoman fulfills the role of patient support. Here you can find more information about what we do in such cases.